Returns & Exchanges

Returns? No problem!
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
Specifying the following information:
  • Date of purchase
  • Invoice number
  • Name
  • Street name + house number
  • Postal code + city
  • Phone number
  • Email address
  • Item description (type)
  • A clear description of the damage (if applicable).

We will then refund the order amount due within 14 days after registration of your return. Exchanging worn underwear/lingerie is not allowed for hygienic reasons.

You can return your order to the following address:

Gerrit Rietveldsingel 145
1112 ZB Diemen

You are only liable for the decrease in value of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

When will I get my money back?
If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs, without undue delay and in any event not return from us later than 14 days after we have been informed of your decision that you wish to withdraw from the agreement. If you only return part of your order, the delivery costs for the outward shipment will not be refunded. We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed to another payment method; in any case, no costs will be charged for the refund. We may withhold the refund until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first. You will then receive the full purchase amount, including the shipping costs of your order. Pay attention! The costs for return shipment will not be reimbursed.