Returns & Exchanges

At Flavourez, we strive for your complete satisfaction with our products. However, we understand that there may sometimes be a reason why you want to return a product. Below you will find important information about our return policy, so you know exactly what to expect.

 

Returns:

  • You can return the product within 14 days of receipt if you are not satisfied with your purchase.
  • After cancellation, you have an additional 14 days to return your product.
  • For hygiene and health reasons, sealed products such as underwear, lingerie and similar items cannot be returned once the seal (such as a hygiene strip) has been broken or removed. Only unopened and unused products with an intact seal are eligible for return.
  • If you exercise your right of withdrawal, the product must be returned to the business with all supplied accessories and, where reasonably possible, in its original condition and packaging. If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for this loss in value. Please therefore handle the product with care and ensure that it is properly packaged when returned.

 

Return procedure:

  • To register a return, contact us at welkom@flavourez.nl and provide the following information: purchase date, invoice number, name, address, telephone number, email address and item description.
  • After cancellation, you have an additional 14 days to return your product.
  • We will refund the amount owed within 14 days of registering your return, provided that the product has already been received back in good condition.

 

Return address:

Irenestraat 6
5711 AL Someren

Loss in value:

  1. We may charge you for a loss in value in the following cases:
  2. If promotional items that were received with the original order are not included in the return shipment, we reserve the right to charge for a loss in value.
  3. If a returned product is damaged but can be repaired, we will contact you about how to proceed. Costs may be charged in this case.
  4. If a product is returned damaged and/or showing signs of use and cannot be repaired, we will contact you. In this case, a loss in value of up to 100% of the purchase price may be applied.

 

Refund:

  • If you withdraw from the agreement, you will receive a refund of all payments you have made up to that point, including delivery costs, within 14 days.
  • If you return only part of your order, the delivery costs for the original shipment will not be refunded.
  • The refund will be made using the same payment method used for the original transaction.
  • Please note that return shipping costs will not be refunded.